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Skills for Managers & Team Leaders
Meeting Behaviours, Dealing with Problem Characters e-course
About This Course:
Having completed this course the learner will be able to: Recognise, & deal appropriately with, the various stages of group development & Recognise, & deal effectively with, the different types of meeting participant.
In the workplace today meetings seem to take up much of our working day. This ‘pulling together’ as a group should result in increased effectiveness whether in decision making, problem solving or information exchange. Sadly, however, this is not always the case thanks to inappropriate behaviour by individuals or groups within the meeting. Having achieved the learning outcomes of the course the learner will be in a good position to deal with such behaviour by understanding how & why groups & individuals work
together.
Course Duration:
This online course takes approximately 30 minutes to complete.
Who Should Complete This Course:
Any manager, supervisor or other employee with an identified need.
What’s Covered on this Course:
• The different types of meeting behaviour
• The various types of problem participants
• Dealing with problem participants
• Group development & group dynamics
• Techniques for handling conflict within groups
Course Cost:
The cost of this online course is £22 + VAT per user. Payment can be made by credit or debit card, cheque, or transfer. You will receive a VAT invoice. The price includes a hard-copy printed certificate, that will be sent in the post.
Further Information:
About This Course:
Having completed this course the learner will be able to: Recognise, & deal appropriately with, the various stages of group development & Recognise, & deal effectively with, the different types of meeting participant.
In the workplace today meetings seem to take up much of our working day. This ‘pulling together’ as a group should result in increased effectiveness whether in decision making, problem solving or information exchange. Sadly, however, this is not always the case thanks to inappropriate behaviour by individuals or groups within the meeting. Having achieved the learning outcomes of the course the learner will be in a good position to deal with such behaviour by understanding how & why groups & individuals work
together.
Course Duration:
This online course takes approximately 30 minutes to complete.
Who Should Complete This Course:
Any manager, supervisor or other employee with an identified need.
What’s Covered on this Course:
• The different types of meeting behaviour
• The various types of problem participants
• Dealing with problem participants
• Group development & group dynamics
• Techniques for handling conflict within groups
Course Cost:
The cost of this online course is £22 + VAT per user. Payment can be made by credit or debit card, cheque, or transfer. You will receive a VAT invoice. The price includes a hard-
Further Information:
The course is available in audio & non-audio versions, and is designed to be delivered via the internet. For site licences this course can also be loaded onto company intranets. This course requires Microsoft Internet Explorer Version 6 or above and Macromedia Flash version 6 or above - click here for more information.
If you would like any further information or to enrol yourself or a colleague, please don’t hesitate to contact us – our team will be happy to help. You can also enrol online by clicking