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Skills for Work & Development
Questioning Skills - Using Closed Questions e-Learning
About This Course:
Having completed this course the learner will be able to:
• Deal with people who are reluctant to provide facts or information
• Gain commitment from others to facts, opinions or courses of action
Sometimes, for instance when selling, persuading or negotiating it is important to be able to gain commitment from the other person. In these instances, Open & Probing Questions are of little use since they enable the respondent to provide further information, rather than commitment. This course will enable the learner to avoid protracted & unnecessary discussion by showing how & then to seek commitment to a fact, decision or course of action.
Course Duration:
This online course takes approximately 20 minutes to complete.
Who Should Complete This Course:
Any manager, supervisor or other employee with an identified need.
What’s Covered on this Course:
• The difference between Open & Closed Questions
• Dealing with avoidance behaviour
• Gaining commitment
Course Cost:
The cost of this online course is £22 + VAT per user. Payment can be made by credit or debit card, cheque, or transfer. You will receive a VAT invoice. The price includes a hard-copy printed certificate, that will be sent in the post.
Further Information:
About This Course:
Having completed this course the learner will be able to:
• Deal with people who are reluctant to provide facts or information
• Gain commitment from others to facts, opinions or courses of action
Sometimes, for instance when selling, persuading or negotiating it is important to be able to gain commitment from the other person. In these instances, Open & Probing Questions are of little use since they enable the respondent to provide further information, rather than commitment. This course will enable the learner to avoid protracted & unnecessary discussion by showing how & then to seek commitment to a fact, decision or course of action.
Course Duration:
This online course takes approximately 20 minutes to complete.
Who Should Complete This Course:
Any manager, supervisor or other employee with an identified need.
What’s Covered on this Course:
• The difference between Open & Closed Questions
• Dealing with avoidance behaviour
• Gaining commitment
Course Cost:
The cost of this online course is £22 + VAT per user. Payment can be made by credit or debit card, cheque, or transfer. You will receive a VAT invoice. The price includes a hard-
Further Information:
The course is available in audio & non-audio versions, and is designed to be delivered via the internet. For site licences this course can also be loaded onto company intranets. This course requires Microsoft Internet Explorer Version 6 or above and Macromedia Flash version 6 or above - click here for more information.
If you would like any further information or to enrol yourself or a colleague, please don’t hesitate to contact us – our team will be happy to help. You can also enrol online by clicking the ‘Enrol Online Now’ link on the right >
If you would like any further information or to enrol yourself or a colleague, please don’t hesitate to contact us – our team will be happy to help. You can also enrol online by clicking the ‘Enrol Online Now’ link on the right >