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Skills for Work & Development
Questioning Skills - Using Probing Questions e-Learning
About This Course:
Having completed this course the learner will be able to:
Use Probing Questions to elicit information & opinions that prove resistant to simple Open Questions
Use Summary Questions to:
Clarify answers
Demonstrate personal understanding
Control difficult people or situations
Open Questions enable people to gather information & seek feelings & opinions. Sometimes, however, people do not volunteer a full response to Open Questions, & this can lead to frustration for the questioner. This course will enable the learner to ‘open up’ reluctant respondents & find out what lies behind an initial, & perhaps superficial, answer.
Course Duration:
This online course takes approximately 25 minutes to complete.
Who Should Complete This Course:
Any manager, supervisor or other employee with an identified need.
What’s Covered on this Course:
• The function of Probing Questions
• The 5 types of Probing Question & how to use them
Course Cost:
The cost of this online course is £22 + VAT per user. Payment can be made by credit or debit card, cheque, or transfer. You will receive a VAT invoice. The price includes a hard-copy printed certificate, that will be sent in the post.
Further Information:
About This Course:
Having completed this course the learner will be able to:
Use Probing Questions to elicit information & opinions that prove resistant to simple Open Questions
Use Summary Questions to:
Clarify answers
Demonstrate personal understanding
Control difficult people or situations
Open Questions enable people to gather information & seek feelings & opinions. Sometimes, however, people do not volunteer a full response to Open Questions, & this can lead to frustration for the questioner. This course will enable the learner to ‘open up’ reluctant respondents & find out what lies behind an initial, & perhaps superficial, answer.
Course Duration:
This online course takes approximately 25 minutes to complete.
Who Should Complete This Course:
Any manager, supervisor or other employee with an identified need.
What’s Covered on this Course:
• The function of Probing Questions
• The 5 types of Probing Question & how to use them
Course Cost:
The cost of this online course is £22 + VAT per user. Payment can be made by credit or debit card, cheque, or transfer. You will receive a VAT invoice. The price includes a hard-
Further Information:
The course is available in audio & non-audio versions, and is designed to be delivered via the internet. For site licences this course can also be loaded onto company intranets. This course requires Microsoft Internet Explorer Version 6 or above and Macromedia Flash version 6 or above - click here for more information.
If you would like any further information or to enrol yourself or a colleague, please don’t hesitate to contact us – our team will be happy to help. You can also enrol online by clicking the ‘Enrol Online Now’ link on the right >
If you would like any further information or to enrol yourself or a colleague, please don’t hesitate to contact us – our team will be happy to help. You can also enrol online by clicking the ‘Enrol Online Now’ link on the right >